Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"384eeaf7ef4b4b6b87a6099ac8282562fee6f954_lout","branding":{"id":"1","key":"tsc","name":"Ticket System Cyan","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/68","theme":{"headerBGColor":"#16254c","headerLinkColor":"#ffffff","headerLinkHoverColor":"#263a70","headerLinkHoverBGColor":"#263a70","headerBadgeColor":"#263a70"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/0a252cb2-4422-4e7f-8295-2b9e0f21b3d9/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNDUwNWUzMy0xYzdiLTRlMjQtOWQ3Yi01YmU1ZWRhODdjYzUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBhMjUyY2IyLTQ0MjItNGU3Zi04Mjk1LTJiOWUwZjIxYjNkOSI6WyJyZWFkIl19LCJleHAiOjE3NzE0MTM4MjEsIm5iZiI6MTc3MTQxMzIyMX0.cubLa8lb0theVnmQ4RU2Mu8YV6nsj1XfEd7bsYLjxyo&client=24505e33-1c7b-4e24-9d7b-5be5eda87cc5&mode=fit","logoId":"0a252cb2-4422-4e7f-8295-2b9e0f21b3d9","isLogoAvailable":true,"helpCenterTitle":"Help Desk","sharedPortalName":"Cyan Help Desk","userInitialAnnouncementHeader":"FAQ - Frequently Asked Questions","userInitialAnnouncementMessageWiki":"<p>Before creating a support request, check if your question may be present in our FAQ:</p>\n<p><a href=\"https://coda.io/d/_duUVkXN0nJd/FAQ-Principais-Duvidas_suH4p\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">FAQ </a></p>","translations":{"en-US":{"helpCenterTitle":"Help Desk","sharedPortalName":"Cyan Help Desk","announcementHeader":"FAQ - Frequently Asked Questions","announcementMessage":"Before creating a support request, check if your question may be present in our FAQ:\n\n[FAQ |https://coda.io/d/_duUVkXN0nJd/FAQ-Principais-Duvidas_suH4p]","localeDisplayName":"English (United States)"},"pt-BR":{"helpCenterTitle":"Portal de Ajuda","sharedPortalName":"Portal de Ajuda Cyan","announcementHeader":"FAQ - Principais Dúvidas","announcementMessage":"Antes de criar uma solicitação de ajuda, verifique se sua dúvida pode estar presente no nosso FAQ:\n\n[FAQ - Principais Dúvidas |https://coda.io/d/_duUVkXN0nJd/FAQ-Principais-Duvidas_suH4p]","localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"helpCenterTitle":"Servicio de asistencia","sharedPortalName":"Asistencia Cyan","announcementHeader":"FAQ - Preguntas frecuentes","announcementMessage":"Antes de crear una solicitud de soporte, verifique si su pregunta puede estar presente en nuestras Preguntas frecuentes:\n\n[FAQ |https://coda.io/d/_duUVkXN0nJd/FAQ-Principais-Duvidas_suH4p]","localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/b6912f09-54c0-4007-b923-b779c7ab0c55/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNDUwNWUzMy0xYzdiLTRlMjQtOWQ3Yi01YmU1ZWRhODdjYzUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmI2OTEyZjA5LTU0YzAtNDAwNy1iOTIzLWI3NzljN2FiMGM1NSI6WyJyZWFkIl19LCJleHAiOjE3NzE0MTM4MjEsIm5iZiI6MTc3MTQxMzIyMX0.HQAK1nc0emvWZ4hVLWm0LgB0b5-XL6mkyIpK9gCjfdw&client=24505e33-1c7b-4e24-9d7b-5be5eda87cc5&height=300&mode=fit","bannerMediaApiFileId":"b6912f09-54c0-4007-b923-b779c7ab0c55","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#0074e0","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"1","key":"tsc","projectId":10000,"serviceDeskId":1,"name":"Ticket System Cyan","description":"<p>Welcome! You can make a Cyan request using the options below:</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"141","name":"GPS do Caminhão - Solicitar cadastro","descriptionHtml":"","callToAction":"GPS do Caminhão - Solicitar cadastro","introHtml":"<p>Solicitar cadastro de caminhões para unidades</p>","icon":10700,"iconUrl":"https://cyan-agro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10700","groups":[369],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Use this option to request data extractions if you don't find what you're looking for or to request some follow-up...</p>","icon":10549,"iconUrl":"https://cyan-agro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[369],"key":""},{"id":"6","name":"Report a problem","descriptionHtml":"","callToAction":"Report a problem","introHtml":"<p>Tell us about the problem that you are having.</p>","icon":10545,"iconUrl":"https://cyan-agro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[1],"key":""},{"id":"320","name":"Reportar Suspeita de Ciberataque ou Vulnerabilidade","descriptionHtml":"<p>\uD83D\uDD12 <b>Fique tranquilo(a)</b>: ao comunicar um incidente, <b>nenhuma penalidade será aplicada</b>. Pelo contrário — você estará colaborando diretamente com a <b>melhoria contínua da segurança da informação</b> e com a conformidade da empresa com a LGPD e outras normas aplicáveis.</p>\n<p>Sua participação é essencial para mantermos um ambiente mais seguro para todos!</p>","callToAction":"Reportar Suspeita de Ciberataque ou Vulnerabilidade","introHtml":"<p>Com o intuito de prevenir possíveis invasões, fraudes, phishing e ataques cibernéticos, utilize este ticket para reportar qualquer atividade incomum ou suspeita.</p>","icon":10508,"iconUrl":"https://cyan-agro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://cyan-agro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[369],"key":""},{"id":"488","name":"Implementação de Novas Funcionalidades","descriptionHtml":"","callToAction":"Implementação de Novas Funcionalidades","introHtml":"<p>Solicitar novas funcionalidades ou ajustes em projetos atuais.</p>","icon":10502,"iconUrl":"https://cyan-agro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10502","groups":[],"key":""},{"id":"21","name":"Request opening of modules","descriptionHtml":"","callToAction":"Request opening of modules","introHtml":"<p>Enter the agricultural group, unit name and the modules you wish to request to open.</p>","icon":10511,"iconUrl":"https://cyan-agro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://cyan-agro.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"},{"id":369,"name":"Ticket de Suporte - Nível 2"}],"orderMapping":{"4":[4],"1":[6,320],"369":[1,141,4]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TSC","userLanguageHeader":"FAQ - Frequently Asked Questions","userLanguageMessageWiki":"<p>Before creating a support request, check if your question may be present in our FAQ:</p>\n<p><a href=\"https://coda.io/d/_duUVkXN0nJd/FAQ-Principais-Duvidas_suH4p\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">FAQ </a></p>","defaultLanguageHeader":"FAQ - Principais Dúvidas","defaultLanguageMessage":"Antes de criar uma solicitação de ajuda, verifique se sua dúvida pode estar presente no nosso FAQ:\n\n[FAQ - Principais Dúvidas |https://coda.io/d/_duUVkXN0nJd/FAQ-Principais-Duvidas_suH4p]","defaultLanguageDisplayName":"Portuguese (Brazil)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNDUwNWUzMy0xYzdiLTRlMjQtOWQ3Yi01YmU1ZWRhODdjYzUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzE0MTQ0MjEsIm5iZiI6MTc3MTQxMzIyMSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.InsIeGBG3lrTWFgqLMSzMr7Ki_M2ZGBkGUGx8QLebr4","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"24505e33-1c7b-4e24-9d7b-5be5eda87cc5","tokenDurationInMins":20}},"sharedPortal":{"name":"Cyan Help Desk","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}